Highly skilled project and administration manager with over 25 years of experience in office administration, team management, and process improvement executed in marketing, advertising, high-end retail, architecture, healthcare and B2B. Demonstrated ability to manage operations, optimise workflows, and support executive leadership in achieving strategic goals. Background in marketing and communications, with a passion for architecture, real estate, and property development. Known for being detail-oriented, customer-focused, and an effective communicator with the ability to foster a positive team culture.
Passion, performance, personality.
Key skills
Office management & administration
Expert in office operations, including scheduling, event coordination, and travel management. Skilled in process improvement, HR services, and maintaining a positive workplace culture.
Executive support
Adept at managing calendars, preparing reports, and handling confidential information. Experienced in supporting C-level executives with strategic advice and operational management.
Project management
Proven track record managing complex projects from inception to completion, ensuring timely delivery and budget adherence.
Communication & stakeholder engagement
Excellent verbal and written communication skills. Ability to engage and influence stakeholders at all levels, both internally and externally.
Change management & process improvement
Successfully managed teams through organisational changes, enhancing team performance and business outcomes.
Marketing & brand management
Deep understanding of marketing strategies, brand development, and customer engagement across B2B and B2C markets.
Professional experience
Property & business development
Self-employed | 2022 - 2024
Initiated and managed the early stages of a property redevelopment project on a protected heritage estate.
Undertook comprehensive architectural and landscape architecture design work, ensuring compliance with heritage site requirements.
Worked with covenant property lawyer and heritage specialist to navigate legal and regulatory challenges associated with the heritage site for successful removal of covenant restrictions.
Engaged and briefed architects and landscape architects, refining concepts with respect to location and heritage, and within constraints of challenging site.
Developed concept, business plan, branding for Turnkē - a pre-sale renovation management company.
Office manager
Finnis Communities / Finnis Architecture & Interiors | 2022
Finnis Communities
Managed a team of five, overseeing office operations, team scheduling, and customer service.
Implemented 3PS HR service to support management team with complex staffing issues and day to day staff administration processes to improve people and culture outcomes.
Led business development efforts, contributing to a positive cash flow within six months.
Organised team-building activities, structured goal-setting initiatives and a rewards and recognition program, fostering a nurturing and collaborative work environment with greater focus on staff satisfaction and personal development.
Marketing manager
Marketing Manager | Belgravia Health – Genesis Health + Fitness | 2021 - 2022
Directed national and state-level marketing campaigns, managing a budget and a cross-functional team.
Spearheaded the launch of new brand campaign, increasing brand visibility and franchisee engagement, following two years of rolling shut-downs/re-opens nationally.
Provided executive-level reporting and strategic insights supporting business growth during challenging times.
Supported franchisees with local area marketing campaigns to drive retention and growth.
Responsible for onboarding new franchisees, managing digital brand migrations and developing launch strategies.
Creative services & communications manager
Tupperware Australia / New Zealand | tupperware.com.au | 15+ years
Led the creative services team to deliver high-impact, award-winning brand communications across multiple channels.
Managed large-scale media and PR campaigns to deliver unpaid media exposure valued at over $1M annually through innovative PR strategies, achieving a return on investment (ROI) of 10x.
Spearheaded an ANZ digital transformation, implemented globally, to successfully integrate online B2C platforms with legacy systems and sales attribution to over 3,000 consultants across ANZ.
Improved design, timeliness, and brand integrity of stakeholder communications, achieving a 49% OR and 20% CTR, driving engagement with sales promotions and incentive programs.
Conducted comprehensive reviews of marketing suppliers, resulting in savings of $680K, demonstrating a strong focus on cost efficiency and budget management.
Contributed $2.5M retail sales through the development and publication of three cookbooks whilst driving incremental sales of core product range.
Delivered a globally recognised best-practice seasonal catalogue and launch campaigns, earning accolades from senior leadership and reinforcing branding excellence on a global scale.
Revitalised the social media strategy, significantly boosting engagement and shares, which contributed to 47% of total company sales, demonstrating a strong link between social media activities and revenue growth.
Contract roles
Marketing Manager
Compass Education (Tech) | 6 months
Developed and executed marketing strategies to support the company’s aggressive growth targets.
Managed a $500K marketing budget and coordinated digital and PR campaigns.
Improved CRM data integrity, enhancing reporting and decision-making capabilities.
Communications Manager
Calvary Health Community Care | 4 months
Managed internal communications during an organisational transformation.
Produced digital and print content, ensuring timely delivery and budget adherence.
Supported the development of consumer marketing capabilities within the organisation.
In the beginning...
Production Coordinator
DDB Needham | McDonalds Australia | 2.5 years
Coordinated local area marketing creative production for Victoria, Tasmania, South Australia and Western Australia.
Worked within the agency and in-house with McDonald's marketing team and franchisees.
Marketing production coordinator
Flag International | 2 years
Assistant to EA of CEO
Flag International | 3 months
Education & training
Real Estate Agents Licence | 2024 (ongoing)
Customer Journey Mapping (ADMA) | 2017
Project Management PRINCE2® Foundation 2017
Delivering Exceptional Customer Service (AIM) 2011
Business & Copywriting Skills (AIM) | 2011
Management Effectiveness Program (TWB Corp) | 2007
Executive Secretarial Diploma
Holmes College | 1992
Bachelor of Arts – Journalism
(Deakin University) 1991/92 (DNC)
Interested? Let's talk.
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